Henlo

Privacy Policy

Last Updated: July 2026

Welcome to Henlo ("Henlo", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use the Henlo mobile application and related services.

By creating an account or using Henlo, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Henlo collects information necessary to provide our services, facilitate bookings, improve user experience, and maintain a safe and trustworthy platform.

A. Account Information

When you create an account, we may collect:

B. Pet Information (Furrent)

When you register a pet on Henlo, we may collect:

This information helps Pawtners better understand your pet and provide appropriate services during bookings.

C. Business Information (Pawtner)

When you register as a Pawtner, we may collect:

This information is displayed within Henlo so users can discover, evaluate, and book your services.

D. Verification Documents (Pawtner)

To help maintain a safe and trustworthy platform, Henlo requires Pawtners to submit the following verification documents:

These documents are collected solely for the purpose of verifying the identity of the Pawtner and the legitimacy of the business before the Pawtner is permitted to offer services through the Henlo platform.

Henlo does not use these documents for marketing, advertising, or public display. Verification documents are not visible to other users and are accessible only to authorized personnel responsible for account verification or when disclosure is required by applicable law.

E. Booking Information

When bookings are made through Henlo, we may collect:

F. Messages

Henlo provides an in-app messaging feature that allows registered Furrents and Pawtners to communicate regarding bookings and services.

Messages exchanged through Henlo may be stored to:

Henlo does not routinely monitor private conversations. However, messages may be accessed when reasonably necessary to investigate reports of fraud, abuse, violations of our Terms and Conditions, protect users, or comply with applicable legal obligations.

G. Location Information

With your permission, Henlo may collect your device's location to:

You may disable location access through your device settings at any time. Some location-based features may become unavailable if permission is denied.

H. Camera and Photo Library Access

With your permission, Henlo may access your device's camera or photo library so you can:

Henlo only accesses files that you voluntarily choose to upload.

2. How We Use Your Information

Henlo uses your information to:

3. How We Share Your Information

Henlo values your privacy and does not sell your personal information.

We may share your information only in the following circumstances:

Between Users

Service Providers

Legal Requirements

Protection of Rights

4. Third-Party Services

Henlo uses trusted third-party services to help operate the platform, including but not limited to:

These providers process information in accordance with their own privacy policies and applicable laws.

5. Data Security

Henlo implements reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Although we strive to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

6. Data Retention

Henlo retains personal information only for as long as necessary to:

When information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.

7. Your Rights

Subject to applicable laws, you may have the right to:

Certain requests may be limited where retention of information is required by law or necessary to protect the rights and safety of other users.

8. Children's Privacy

Henlo is not intended for children under the age required by applicable law to create an account.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

9. International Users

Henlo is currently intended for users in the Philippines. If Henlo becomes available in other countries, personal information may be processed and stored in accordance with applicable laws and this Privacy Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

When material changes are made, we will update the "Last Updated" date within the application.

Your continued use of Henlo after any updates become effective constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us through the Contact Us section available within the Henlo application.